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Care Opinion

Was not listened to by IC24 doctor

Posted By Mark2009

"Was not listened to by IC24 doctor"

About: William Harvey Hospital / Out of hours service

(as a service user),

I felt as if the doctor wasn't listening to me. I informed them of my past history they refused saying they were a gp. I was told sorry no you, can't have the treatment your own gp, has asked for so, go, away and basically if my own gp hadn't stepped in again I would have be so ill.  

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Responses

Response from Richard Allen, External Relations Manager, Integrated Care 24 5 years ago
Richard Allen
External Relations Manager,
Integrated Care 24

Submitted on 20/12/2018 at 15:24
Published on Care Opinion at 16:25

Dear Mark2009,

I'm sorry to hear that your experience with us didn't meet your expectations.

We would welcome the opportunity to look into this further for you. If you would like to email further details to Complaints.ic24@nhs.net then we can review your case for you.

Best wishes,

Richard

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