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"Appauled - thank god I didnt trust what they..."

About: Ilkeston Community Hospital

I visited the walk in centre last weekend with a sensitive problem, was very nervous about seeing someone and built up the courage to do it to find out what was wrong. After a 2 hour wait (which I didnt mind), I was seen by a nurse. They completed an examination and gave me the advice that it was nothing and that I should continue as normal.

I was in agony Monday/Tuesday to which i went to see my GP she advised me that in fact, it wasn't 'nothing' and that I actually had something very serious. She also noticed straight away and diagnosed me without even inspecting! I'm now on two different tablets daily.

I feel disgusted, you are supposed to be in safe hands here but if i left it and trusted the advice i was given at ilkeston hospital I would probably be hospitilized now.

The staff there are lovely and I've never had a problem, but this whole thing has upset me so much I dont think I could trust their advice again therefore wont be going there anymore.

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Responses

Response from Ilkeston Community Hospital 5 years ago
Ilkeston Community Hospital
Submitted on 26/10/2018 at 14:27
Published on nhs.uk at 15:06


Thank you for taking the time to share your feedback about the Minor Injuries Unit in Ilkeston Community Hospital.

We are sorry that your experience was not satisfactory and that communication with you has been inadequate. Your comments have been taken very seriously and have been shared with the Emergency Nurse Practitioner to look into.

If you would like to speak to us further about your concerns please do not hesitate to contact our Patient Experience Team on 01773 525119 and a member of our team will be able to help you.

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