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Total lack of communication snd respect

Story from nhs.uk

"Total lack of communication snd respect"

About: Royal Orthopaedic Hospital

Total lack of communication regarding my issues.He just would not answer any questions or engage me.Had to change to another orthotics assistant. Last visit got completely the wrong orthotic.Reception wasn't interested and refused my request to speak to assistant.

No apology no excuses.just a reorder.phoned PALs.still waiting for reply.2weeks ago.

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Responses

Response from Lisa Kealey, Patient Services Manager, Patient Experience Department, The Royal Orthopaedic Hospital NHS Foundation Trust 5 years ago
Lisa Kealey
Patient Services Manager, Patient Experience Department,
The Royal Orthopaedic Hospital NHS Foundation Trust

Submitted on 08/11/2018 at 11:27
Published on Care Opinion at 13:55

Thank you for your feedback. I apologise that I have not responded on here but please be assured that I responded on your original post on NHS Choices.

I hope that our conversation assisted you

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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