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Care Opinion

Ward A11

Posted By e24

"Ward A11"

About: Forth Valley Royal Hospital / Elderly medicine

(as a volunteer/advocate),

Food

Food

Room

Room

Things to do

Things to do

Staff attitude

Staff attitude

Seeing the whole me

Seeing the whole me

Being listened to

Being listened to

Being given time

Being given time

Nurses

Nurses

Care staff

Care staff

More about:
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Responses

Response from Douglas High, Senior Charge Nurse, Ward A22, NHS Forth Valley 5 years ago
Douglas High
Senior Charge Nurse, Ward A22,
NHS Forth Valley

Submitted on 07/12/2018 at 07:19
Published on Care Opinion at 15:53

picture of Douglas High

Good morning, and my apologies that it has taken so long to get back to you and thank you for your amazing feedback. I am delighted that you found your experience in Ward A11 a positive one, it will be a great boost for the team.

Staff attitude

Staff attitude

Being listened to

Being listened to

Seeing the whole me

Seeing the whole me

I'm particularly pleased that you were very happy with the staff and environment and you felt that you were listened to and involved in decisions around your care. These things are absolutely fundamental to what we are trying to do in A11.

I'll make sure and get all of this information back to the whole team.

Things to do

Things to do

I see that you are less happy with 'Things to Do', and I entirely understand this. We have a few projects and ideas that, at present, are still being developed, but we are making steps towards having more to do on the ward to keep your mind active, and we will hopefully see an improvement soon in this aspect of our feedback.

Thank you again.

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