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"Excellent staff but lacking aftercare information"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency University Hospital Hairmyres / Trauma & Orthopaedics (Wards 1 & 5)

(as a service user),

I attended Dumfries Hospital at the end of April this year and after an X-ray was advised I had a left neck of humerus fracture. I was told it would heal naturally and given a collar/ cuff sling and painkillers. 

I was asked to return to the fracture clinic and when I explained we were only visiting the area, I was then given a letter to hand in to my local hospital. The staff in Dumfries A&E were lovely and I was fortunate that it was not busy. 

I wasn’t given any information on how to deal with this injury  such as position for sleeping, not resting elbow on pillow etc or the horrendous swelling which I experienced from the shoulder down. 

I am aware of the constraints within the NHS but maybe a leaflet with basic information could be made available when fracture first occurs followed by another a few weeks down the line explaining the importance of exercise. 

The reason for asking for a follow up leaflet is I was advised to take my arm out of the sling and do pendulum exercises at week 5 by the staff at fracture clinic  at Hairmyres Hospital. It was really explained to me the benefit of this exercise and as it hurt and was very uncomfortable I am sorry I didn’t do much exercise which was obviously to my own detriment in the beginning.

The staff in both hospitals were excellent just need to give more information. 

It may also benefit other patients with this to know that there is a group on Facebook called the Humerous Fracture Support Group. The members share information and tips on how they manage to carry out different functions. Hope this helps

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Responses

Response from Cameron Sharkey, Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Cameron Sharkey
Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 25/10/2018 at 16:27
Published on Care Opinion at 16:56


picture of Cameron Sharkey

Dear Fefe,

Thanks for taking the time to feedback about your experience as a patient at the Fracture Clinic at Hairmyres. I glad that you felt so well looked after by the staff and will be sure to pass this on to them.

I hope you continue to heal well.

Kind Regards,

Cameron

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Response from Stephen Peebles, Director of Hospital Services, University Hospital Monklands, NHS Lanarkshire 5 years ago
Stephen Peebles
Director of Hospital Services, University Hospital Monklands,
NHS Lanarkshire
Submitted on 25/10/2018 at 19:01
Published on Care Opinion on 26/10/2018 at 08:49


picture of Stephen Peebles

Dear Fefe

Thanks for getting in contact to let us know your experience and suggesting improvements. I am glad to hear you were happy with your care and we will look into the information available to patients through the clinics to ensure we are able to fully support rehabilitation.

Best Regards

Stephen

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Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 5 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 26/10/2018 at 10:28
Published on Care Opinion at 12:46


Dear Fefe,

Thank you for taking the time to share your experience with us.

I am pleased to hear that the staff in the A&E department in Dumfries and Galloway Royal Infirmary were lovely, however I am sorry to find that you were not provided with information to guide you through the initial stages of your healing. I will certainly look into what resources are available for future patients.

I wish you well in your recovery.

Kind Regards,

Annette

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