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no continuity of care

Posted By Bonker07

"no continuity of care"

About: St Marks Hospital (Harrow) St Peter's Hospital / Gastroenterology

(as the patient),

I have been referred to St Marks from my local hospital in Surrey due to poor, ineffective care. After my first consultation back in April, I finally felt positive and hopeful that Healthcare professionals were going to be able to help me.

 Unfortunately since then I have seen 4 different Drs, all with different opinions. Continuity of care has been non-existent and I have just come away from an out patient appointment feeling absolutely abandoned and basically back to square one.

 I've had no copies of investigations that had been carried out, when I asked about the results it seemed the Dr couldn't be bothered to explain them to me. As a patient I feel very let down and disappointed 

 

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 5 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust

Submitted on 23/10/2018 at 15:13
Published on Care Opinion at 15:43

Dear Sir/Madam

I was saddened to learn of your experience and apologise for the poor level of service you have received.

Please contact our PALS team by telephone on 0208 869 5118 or by email at LNWH-tr.PALS@nhs.net. They will do their best to help. If they do not answer immediately please leave a voice message or email and they will get back to you.

My apologies again for the troubles you are having and thank you for taking the time to let us know.

Kind regards

Pam

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Response from St Peter's Hospital 4 years ago
St Peter's Hospital

Submitted on 09/01/2020 at 14:08
Published on nhs.uk at 14:09

We have noted your comments and are sorry to read about your experience. If you would like us to follow this up further, please contact us on asp-tr.complaints.office@nhs.net

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