Arrived at Larbert hospital, royal valley. With a daughter in severe pain, due to an accident... You are stressed and worried as a parent? Receptionist was rather rude and totally uninterested. Had more time for the ambulance guys and to laugh with them. Shortly we where taken in by a nurse to be assesst for our triage. She was ok but no compassion. The patient before us could barley walk and I saw them given no assistance at all. Wheelchair etc. After two hours we where taken through to see a nurse, who then referred us to the x-ray clinic. Then it went from bad to worse. I don't think the person that works there should be in this job. They had a student there who was absolutely, amazing. Loving, caring etc. Daughter had a fracture in her elbow and in pain. The person who worked there, we will report. The way they handled my daughter but also the student... Not acceptable in any way, shape or form. We admire the staff within the NHS. But, unfortunately, there are people who let them down. Such a shame!
"Ok treatment but no compassion"
About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital Accident & emergency FK5 4WR Forth Valley Royal Hospital / Xrays & Scans Forth Valley Royal Hospital Xrays & Scans FK5 4WR
Posted by Scratchswe15 (as ),
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