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I am so so glad this opportunity was given to me

Posted By Gran G

"I am so so glad this opportunity was given to me"

About: Ayrshire & Arran Community Services / HARP (Heart and Respiratory Patients)

(as the patient),

After surgery and subsequent follow ups,  I was asked if I would like to join the

Health and Rehabilitation Programme  [ HARP]  with a view to enhance mobility and introduce more exercise and awareness into my everyday lifestyle.
I had a telephone consultation with Allison who takes the class.
Her warmth and inviting manner really made my decision that morning very easy 

indeed,  and I have found these classes to be the best thing I have done.

Everyone in the class are so friendly and all have their own reasons for being there.

No one judges anyone and Allison and Barbara make it such fun.

We all have our own limitations and are encouraged to do what we can.

I can honestly say I am so so glad this opportunity was given to me and I shall continue with this weekly class for as long as I can.

The best ever!

Thank you so much Allison and Barbara and all your helpers. 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 25/10/2018 at 18:06
Published on Care Opinion on 26/10/2018 at 09:36

picture of Eunice Goodwin

Dear Gran G,

It is lovely to read about what a positive impact this has had. The staff seem to have this service nailed.

I will be delighted to pass such a glowing report to all the girls. Quite right, go for and enjoy it as long as you can.

I will pass this to the team so they can appreciate how you feel about their service. Thank you so much for taking time to share this with us on Care Opinion.

All the best for your onward recovery and health,

Eunice

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