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"Emergency operation for a partially-detached..."

About: Burnley General Hospital / Ophthalmology

After a most worrying diagnosis from my optician, the hospital took me in the following day and operated on my eye. The procedure was well-explained by the nurses and surgeons, and the process was carried out with great care and in a way to minimise my discomfort. On reading up I was impressed by the precision which such an operation demands, and based on my experience I feel that the Burnley team are clearly masters of.what is a most complex and delicate procedure.

The nursing staff were extremely helpful and respectful and gave detailed guidance and information both on the day of the operation, and in subsequent follow-up visits. .

My eye has not only been saved, but improved. It now sees better than it did before, so I will need weaker glasses.

I am not allowed to mention names, but the people who treated me know who they are, so this is to say "Thank you".

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Responses

Response from Burnley General Hospital 5 years ago
Burnley General Hospital
Submitted on 23/10/2018 at 11:32
Published on nhs.uk at 12:06


Thank you for taking the time to tell us about your recent emergency surgery for a partially detached retina at Burnley General Teaching Hospital.

It is lovely to receive such positive feedback regarding the care and service you received during your stay and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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