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"Praise for a fantastic team."

About: Heartlands Hospital / Gastroenterology

(as the patient),

I was as nervous as anything, As I had to have a camera down my throat, I had been booked in at the Vanguard unit on a Tuesday, but me not reading my letter correctly I had eaten at 7.00am, which meant my procedure could not go ahead as it has to be 6 hours without food, ( Francis who was doing the paper work was absolutely fantastic putting me at ease,) however it had to be rebooked at unit on the following Sunday at the main ward( unit one) again everyone there put me at ease.       I had intended on sedation, but I was talked out of it as it is a 3 minute procedure.         I had the spray at the back of the throat, I had been told step by step of what I was to expect, and because of the expertise of all concerned every step was true to their word, I never panicked and it went well.

So from the bottom of my heart I would like to thank all concerned, and in the nicest possible way I hope we do not have to meet up again.

THANK YOU.

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital
Submitted on 23/10/2018 at 13:45
Published on nhs.uk at 14:06


Responded: 23.10.18

Dear blupeter450

Thank you for taking the time to post your feedback following your recent experience at Heartlands Hospital in the Vanguard Unit.

I am so pleased to read that you felt supported throughout and well informed by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.

I will ensure that your feedback is forwarded to the Unit Manager and their team, who I am sure will be thrilled to read your comments, which I hope is acceptable.

Once again, thank you for your feedback and please contact us if you require any other assistance.

Kind regards

M Campbell

Patient Experience Team

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