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Unprofessional

Story from nhs.uk

"Unprofessional"

About: Mexborough Health Centre

Rang today after I rang 111 on Friday regarding giving up alcohol and not slept for 3 days I rang surgery Monday to advice what 111 said knowing that it will be 6 days today no sleep and they didn't want to know all I got offered was appointment Friday which would mean 11 days no sleep due to withdrawels she did say ring tomorrow at 8 which is no help to me I rang the other week about a chest infection they gave me same day appointment but when im asking for help to quit drinking they don't want to know I only wanted something to help me have my first night sleep aspire can help with rest very unprofessional

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Responses

Response from Mexborough Health Centre 4 years ago
Mexborough Health Centre

Submitted on 24/12/2019 at 09:02
Published on nhs.uk at 09:13

Dear Patient, Thank you for your feedback. Firstly we would like to apologize for the inconvenience and disappointment that you may have experienced from your visit to our surgery. We strive to provide the best service to all our patients. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. As these issues are specific to you we would appreciate if you could contact the Practice Manager on 01709590590 to discuss the matter further. Mexborough Health Centre.

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