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i was disopointed

Story from nhs.uk

"i was disopointed"

About: Sunderland Royal Hospital

What I liked

receptionist were very helpfull

nurses were nice enough

light an airy resonable space in waiting area

consult rooms light an good size

What could be improved

hand sanitizes within the deparment for patient use i feel could be of possible benifit .

sick staff not to treat patients (eg if got colds ect) i feel could be of posible benifit .

more comunication & advice to patients who are been treated could be of possible benifit .

possible less interuptions when patients are been treating i feel could be of possible benifit .

tea room to have more change avalable i feel could be of possible benifit .

Anything else?

after our visit to a&e at this hospital i was very concerned & disopointed in my daughters treatment & experiance & would only use this hospital in future if we had too .

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Responses

Response from Sunderland Royal Hospital 12 years ago
Sunderland Royal Hospital

Submitted on 24/02/2012 at 17:29
Published on nhs.uk on 25/02/2012 at 04:00

Thank you for your feedback, if you would like to email us at corporate.affairs@chsft.nhs.uk, we can answer any issues which you had with your daughter's treatment personally. We were sorry that the standard of care which you experienced did not come up to your expectations and would like to know more so that we can address this. The other issues which you have mentioned above have all been fed back to the relevant departments.

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