"New appointment"

Thank you for entering your comments on NHS Choices.

I would welcome the opportunity to speak to you directly should you wish to do so, please contact me on 0113 467 7499 and I will be happy to arrange a convenient appointment for us to meet.

Please accept my apologies that you were not happy with the service received from both reception and the nursing team.

With regards to reception staff, please be assured that unless a patient was abusive to a member of staff the receptionist would not purposely hang up on patients and then only with a warning. I am sorry that you had to wait for the call to be answered, this is due to the sheer volume of calls coming through to us, we have a number of reception staff answering calls throughout the day, however particularly on a monring patients may have difficulty in getting through, we do our best to answer as soon as possible.

With regard to your new patient check with one of my nursing team, I can confirm that any decontamination of equipment would be done prior to or following a patient consultation not during.

Hand washing or using antibacterial gel is again done prior to calling in a patient and collecting any equipment together from within the consultation room.

Cleaning the patients skin is not necessary unless visibly dirty and the wearing of gloves for this procedure is not a requirement unless the nurse had any open wounds on their hands.

Please be assured that my nursing team following the aseptic techniques for hand hygiene and our infection control policy is followed by all clinical staff.

Infection Control was recently subject to assessment by the Clinical Commissioning Group which was passed.

As previously mentioned I am happy to discuss this in person should you wish to do so.

Linda Thompson, Practice Manager.