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"Urology appointment"

About: Royal Cornwall Hospital (Treliske) / Urology

Firstly let me say I have had a lot of hospital visits over the last 20-30 years virtually all private at the Duchy hospital which I cannot fault or in the military (that's different!)

Friday I had an appointment for the removal of my catheter after having a prostatectomy, this operation was done privately in Bristol but the TWOC (trial without catheter) had to be done at Treliske.

The difference was obvious in that the building had not got the thousands spent on it that private hospital do but I was really well looked after. The team looking after me were brilliant, for some people this sort of thing is embarrassing and not nice but I lost those inhibitions years ago, even so the nurse couldn't have made me feel any more at ease, was attentive and caring and made sure everything was OK with me not just the job she had to do. I couldn't fault anything with the staff and praise them for working as hard as they do and making me feel comfortable about everything. I am convinced that if all staff and ancillaries in the NHS all over the UK really cared about the patients they would get better quicker and save the NHS money.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 02/11/2018 at 10:45
Published on Care Opinion at 14:29


picture of Jess Saunders

Dear Anonymous,

Please accept my apologies for the delay in responding to you on here, and thank you for taking the time to share your story with us. It is lovely to read that the team looking after you made you feel at ease, making sure that everything was ok with you during the procedure. I am glad to see that you thought our brilliant hardworking staff were caring and attentive and that your experience in the Urology department at the Royal Cornwall Hospitals Trust was a positive one.

I am responding to you as a member of the Patient and Family Experience team, but I will of course share your story with the team in Urology, I'm sure they will be pleased to read your kind comments about their department.

Thank you again for sharing your story with us.

Best wishes,

Jess

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