This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Wrap around end of life care

Posted By London-based citizen

"Wrap around end of life care"

About: NHS 24 NHS Lothian

(as a relative),

Today (at the weekend) we've had rapid responses from NHS24, 2 on-call GPs, "our" named Clinical Nurse Specialist at St Columba's hospice, the district nurses, and community pharmacy.   All of this was put in place after a single call to NHS24. Immediately helpful to the changing situation with our loved one in Edinburgh and very comforting to family gathered round. Thank you NHS24 and NHS Lothian.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 22/10/2018 at 16:25
Published on Care Opinion at 17:45

picture of Shona Lawrence

Dear London-based daughter

Thank you so much for sharing your experience on Care Opinion. I appreciate that this will remain a difficult time for you, and your family, however I am pleased to note you all have been comforted by the support put in place for your loved one. I understand, with the distance involved, this will be an especially difficult time for you.

Your experience is an excellent example of services working together to ensure the best possible care for patients. I am pleased the journey of care was seamless as this is what we all strive to achieve at all times. It was very good of you to take the time to get in touch. I am sure my colleagues within NHS Lothian will be equally pleased with your experience.

Should you wish to expand on any element of the call to NHS 24, then I would be pleased to hear further from you. I can be contacted on 0141 337 4597 or by email at patientaffairs@nhs24.scot.nhs.uk

Thanks again for getting in touch at this difficult time. It was extremely thoughtful.

Take care

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 23/10/2018 at 08:21
Published on Care Opinion at 09:37

Dear London-based daughter,

Like Shona has said, thank you for sharing your feedback with us. I do hope things are all working smoothly for your loved one, this can be especially hard when you are not so close to them. I was really pleased to read how the different teams have all worked together following your telephone call to NHS 24.

If you feel able to get in touch with us we would like to hear more of what is happening as this will allow us to share your lovely feedback with the different teams who are involved, our contact details are:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Thank you again for taking the time to share your feedback with us at this difficult time.

Kind regards

Jeannette

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k