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On-line prescriptions

Story from nhs.uk

"On-line prescriptions"

About: Vine Medical Group

I had cause recently to complain to my chosen pharmacy, about the delay between my prescription being accepted at the surgery, and the time that it was available for collection. I now find that there is an unacceptable delay between the time I request it, to the time it is being accepted. I made a request on 14th October, and it's still not been accepted. I would be grateful if someone could tell me why this is.

The time between request and availability used to be 48 hours, and now that has been changed to 72 hours, but it is now 5 working days since I made the request, and as it is Saturday today it's going to be at least six, and then I have to wait for the pharmacy to prepare.

Poor show again.

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Responses

Response from Vine Medical Group 5 years ago
Vine Medical Group

Submitted on 22/10/2018 at 16:25
Published on nhs.uk at 17:06

I am sorry you have experienced a delay with processing your prescription. This is very unusual as our prescription team based at Stakes Lodge site are extremely efficient and usually turn prescriptions around well within the 72 hour NHS national guideline. Please contact the team at Stakes Lodge enabling them to investigate what has held up your medication on this occasion. They are a very able and willing team, and are always accessible for you to contact should you have any further queries or problems going forwards. The 2 pharmacists we employ are only too happy to assist with any medication questions.

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