"They just don't care"

I enrolled at this surgery as it isn't far from where i live, i filled in all the forms took a copy of all the meds i take and advised the reception team that i need to see the Warfarin clinic as well.

After 2 weeks i spent 4 days trying to call them to find out what was going on and to try and make an appointment as i needed some more meds, finally i went in there to be told there are no appointments for another month, and if i want to be seen go to the emergency team in the same building.

I did advise them that i had been ringing constantly and one of the times i was on hold for 1hr 40 mins, again no real response from the reception team.

i managed to see a doctor who then advised that they don't do a clinic and it is all centralised, when i asked if i had been referred to them she said no as no medical records relating to warfarin or my heart condition, luckily she did some checks and sent me off to the hospital, it actually materialised that i was in kidney failure and it was falling rapidly.

Again i tried for an appointment saying its urgent, but again told to go to the emergency docs.

I also made a complaint and told the practice manager would call me and address my concerns, this was at the end of July and i haven't had an apology or a call to recognise my concerns around the reception staff.

I am glad to say my chemist gave me a great doctors surgery to go to, they are amazing, they have looked after me every step of the way and always able to see me.

If you have a serious health condition, don't come here, they are just getting the patients in and out quickly and seem to have lost the whole doctor/ patient relationship.