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"Amazing staff amazing care"

About: Alexandra Hospital / Urology

Great staff and fantastic care from all staff and fantastic communication at the urology unit.

No considerations for the patients dignity supplied by the hospital

The waiting area is possibly the most distressing part for those waiting and receiving treatment

All patients are given no privacy or dignity

From urine samples to changing into gowns

Then having to walk down the corridor to and from treatment in a bum revealing gown in front of waiting patients is horrific! Blood stained gowns as patient leaves treatment for all waiting to see as they shuffle along corridor to change!

The poor nurse has to shuffle close behind the patient on the two journeys to attempt to give patient a little dignity !

A simple screen between the waiting area and the corridor of gut wrenching embarrassment could create a little more dignity prior and after treatment and reduce the fear of the waiting patients

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Responses

Response from Alexandra Hospital 5 years ago
Alexandra Hospital
Submitted on 24/10/2018 at 09:41
Published on nhs.uk at 10:05


Dear Eric.

Thank you for leaving us your feedback.

I’m very sorry to hear about your experience; we will share your comments with the responsible management team for Urology. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 36363.

Regards,

Patient Experience Team

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