overall an excellent surgery providing first class medical service, with handy location and car parking, open sensible hours
I am usually able to get an appointment with A doctor when I need one, although a much longer wait for a nominated doctor.
Like most surgery’s the front desk is overworked and understaffed so same day telephone appointments are extremely diffilcit and not usually able to get through until 30-40 minutes AFTER 8am
For this reason if I trude to register with patient-access services but they refuse to accept either my wife nad I with site saying”an error has overcurred”or “ due to high volumes try later” . Surgery say cannot get though to patient access but I DID get through to EMIS who would not talk tto me as not a surgery!
This need to be resolved
As otherwise surgery provide an excellent service both doctors, nurses and office
"Excellent surgery marred by poor phone and..."
About: Balmoral Surgery Balmoral Surgery Deal CT14 7EQ
Posted via nhs.uk
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