"Appalling service today"

Today's service was scar crash - no ownership of customer service via this new telephone triage system. Not looking forward to going back.

Firstly, I called today to find I was in the 88th position in the queue.

It took until after midday to speak to someone. At this point I was told I couldn't see a doctor but I could have a telephone appointment.

I then got a phone call at 1.15 from a GP. During that appointment we agreed that I could do with pain killers. I wasn't informed that he was in fact calling from Moredon clinic.

I then ventured out to pick up the needed pain killers. It wasn't at Taw Hill pharmacy. I was none the wiser that he'd called from elsewhere. I then went into Taw hill reception to be told he hadn't made out the prescription but his notes said "I could take" these meds. I explained we had agreed a prescription during the call. The receptionist at Taw Hill told me I would need to call up again to speak to him if I wanted to obtain the prescription.

Unfortunately I was almost in tears with pain and lost patience at this point. I frankly told her I wouldn't be doing this since I had already spent hours waiting to get through to someone via this line this morning.

I then drove to Moredon who were able to rectify the problem with the GP - the receptionist spoke to him and he issued it.

Talking from my own experience, I was in a great deal of pain and hadn't been able to attend work as a result. To be waiting until midday to speak even to a receptionist is awful.

Next to attend the wrong doctors as I hadn't been informed via the triage where the GP was based.

Finally to find that the prescription hadn't been written... I was distressed!

Terrible experience