This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Excellent help

Posted By Scottish princess

"Excellent help"

About: Mid Argyll Community Hospital and Integrated Care Royal Alexandra Hospital (Paisley) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I was recently on  holiday in Scotland when I fell and broke my ankle in Inveraray.   I had fallen down a slippery embankment at the castle.   The Inveraray ambulance arrived quickly with  only Lorne aboard.  He realized that he would need  help to get me up the  slope to the ambulance.  While we waited for his partner to arrive,  he helpled keep me calm, dry  and as warm as possible .  After waiting for over 45 min, he called the  fire department and soon we had the help I needed.  The team drove me to Lochgilphead hospital where it was decided that I needed transported to paisley hospital.  The Scottish ambulance service in Lochgilphead to the task!  I was driven 3 hrs to Paisley by the wonderful two paramedics.  The  two  teams in that area did a a  wonderful job of taking care of me.  Now I am safely back in canada recovering.  Thanks to them all for their help

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 22/10/2018 at 07:18
Published on Care Opinion at 11:17

picture of Alan Martin

Dear Scottish princess,

Thank you so much for taking the time to write this feedback on CareOpinion. I am sorry that you had need to use our service while you were over here in Inverary. It is a lovely part of the country. Loch Fyne (Loch of the Wine) is one of my favourite parts of Scotland and the beautiful baronial style Castle is simply stunning.

I am pleased however that the care you received from our crews was of a standard that prompted you to write about it. It is lovely to hear that not one but two crews both treated you professionally. It is a long old drive to Paisley from there as well.

I hope that you are on the road to a full recovery and I wish you all the very best!

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jacqueline Nicol, General Manager, Medicine, Clyde Sector, NHSGGC 5 years ago
Jacqueline Nicol
General Manager, Medicine, Clyde Sector,
NHSGGC

Submitted on 24/10/2018 at 13:31
Published on Care Opinion at 13:48

picture of Jacqueline Nicol

Dear Scottish Princess

Thank you for getting in touch.

I was sorry to hear that you had an accident whilst on holiday in Scotland. However, I am pleased to read about the high standard of care you received from the Scottish Ambulance Service on route to the Emergency Department in Paisley.

I am glad that you are recovering well at home.

Many thanks again,

Best wishes

Jacqueline

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Fiona Campbell, Clinical Governance Manager, NHS Highland 5 years ago
Fiona Campbell
Clinical Governance Manager,
NHS Highland

Submitted on 29/10/2018 at 19:44
Published on Care Opinion on 30/10/2018 at 09:50

Dear Scottish princess

I am so sorry to hear about your accident whilst on holiday in Scotland.

Thank you for taking the time to provide feedback on your positive experience of care facilitated by the Scottish Ambulance Service.

Aside from your accident, I hope you enjoyed your visit to Scotland and wish you a full and speedy recovery.

Kindest regards

Fiona Campbell

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k