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poor management keep patients waiting...

Story from nhs.uk

"poor management keep patients waiting..."

About: Spire Cheshire Hospital

I attended at 11am for a procedure was taken to a room given modesty shorts and a gown an to to get undressed,after an hour waiting I went to the nuse to enquire why the long wait was informed the doctor would not be arriving until 13.00 hrs.The nurse told me i would be seen first when he arrived and asked me if I was thirsty and hungry and that she would get me a drink and sandwich,the doctor arrived at 12 45 rushed in was very brusque tol me sing consent form and left I waited until 13 30 hrs no tee or SANDWICH OR DOCTOR so i was very uptight chlostrophobic I got dressed and left without treatment. this is no way to treat patients we are people not animals to be caged up

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Responses

Response from Spire Cheshire Hospital 5 years ago
Spire Cheshire Hospital

Submitted on 17/10/2018 at 12:04
Published on nhs.uk at 13:06

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service.

We would like the opportunity to address the issues you have raised, so if you would like to contact me on 01925 215 004 we can investigate what has happened.

Kind regards,

Jane Walsh

Patient Experience Coordinator

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