"Lack of interpersonal communication skills"

I had a major operation at a private hospital and was discharged when I was better. However I had developed an infection and had to come to A n E at Whipps.  After spending nearly 6 hours in A n E I was transferred to a room in Rowans Ward. The room and bathroom were dirty and did not get cleaned until the 2nd day.  It seemed to me that the staff were I'll informed, lacked interpersonal communication skills and I had to remind them about the drugs that were needed and that I was nil by mouth on 2 separate occasions as ordered by the Dr's .They were giving me oral drugs. Every time I asked for information on my procedures or treatment the response was we are contract staff an do not know the procedure of this hospital, 

Lack of care and support was evident in every nurse I saw. The nurses and healthcare assistants had a bickering match in front of patients as to who's job was what. I witnessed unbelievably appalling standards in staff , wards and bathrooms.