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"Endoscopy"

About: University Hospital (Coventry)

I vistited the Endoscopy department yesterday and today. Very easy to find as signposted. When arriving at reception I was told to take a seat and within minutes I was greeted and taken into the room for my test. I was extremely comfortable with the person who took me through. They were so polite and understanding. In the room I was met by another person. Both people in question were so lovely and really made me feel at ease. They were both so friendly and explained everything amazingly! They told me exactly what to do. I can’t rate their survive enough, as I was quite nervous they both made me feel so comfortable. It’s a shame I can’t mention their names as they deserve praise. They do an amazing job! What lovely people, they made my experience a lot more comfortable. Thank you so much. Keep up the good work.

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Responses

Response from University Hospital (Coventry) 5 years ago
University Hospital (Coventry)
Submitted on 26/10/2018 at 11:38
Published on nhs.uk at 12:06


Dear Kerry,

Thank you for taking the time to share your recent experience of Endoscopy at University Hospital.

I was pleased to read how you were seen so quickly and that our staff had been so polite and friendly, and made your experience more comfortable.

I have passed on your kind comments to the team.

Thank you for taking the time to share your feedback, we appreciate all comments both positive and negative, as it helps us to better understand our patients’ needs and to continually improve.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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