I am an adult with dyslexia.
My care plan was scribbled and handwritten. I asked for something that is readable. I also asked for information on my diagnosis.
First i got badly photocopied info, that was grey and fuzzy.
I pointed out the stuff I was given was difficult to read, and I got some easy on the eye stuff.
It is bright, and colourful, with lots of pictures.
But pretending it is equivalent is a lie!! The content is not the same, its a diluted over simplified thing to cater for those with learning disabilities.
I told my care co-ordinator, and they said if i couldnt read, i cant have access to the the level of information about my condition I need. I have a Phd...but I am also dyslexic. I can understand and comprehend complex information, I just need it to be readable.
Since when is it NHS policy to refuse to give patients information?
Would it be so difficult to use readable fonts in alll comminications, and have typed care plans?
your website says ...
The Accessible Information Standard tells NHS and adult social care organisations they must make sure people get information in different formats such as:
Hand on braille
Easy read
Braille
Advocate
British Sign Language (BSL)
Large print
I asked for my appointments and other information to be emailed to me, but I was told, "we do not send emails because we can not garantee it is secure"
Staff need training about what easy on the i is, and when to use it, as well as what your website says about accesible information!
"Easy on the eye needs more training"
Posted via nhs.uk
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