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"Spare a thought while complaining"

About: Lincoln County Hospital / Clinical haematology

I'm am sick of listening to people in the drop in blood clinic complaining about waiting times. They cover the whole area in that small department AND whilst you sit there complaining, you are sat in the same room as people who are going through blood CANCER treatments and are waiting to see their consultants. I've never heard any of them complain. I am one of those people and I once waited for my 3.15 appt and saw my consultant at 5om, because he had an emergency on the ward and was late to clinic. After living in the hospital for 8 months I saw how many hours they work, and the pressure they are under its outstanding they survive. But they 1st thing they do is apologise for YOUR wait not complain to you that they are run ragged and barely get any rest. So breath and remember to sit and relax there is much more problems in the world than having to wait.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 5 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 16/10/2018 at 11:29
Published on Care Opinion at 16:10


picture of Jennie Negus

Oh bless you - it was heart-warming to read your comments; thank you so much for posting this. I have passed this onto the team and I know how much they will appreciate reading it.

I hope you are doing well and thank you once again for your kindness.

Jennie

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