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Excellent Care

Story from nhs.uk

"Excellent Care"

About: Long Eaton Health Centre

I was referred to the centre after having a painful shoulder for approximately six months.

The physiotherapist immediately made me feel relaxed with her wonderful attitude and had soon ascertained the cause of the pain.

I am 100% convinced that she not only knew the reason for the pain but also immediately had formulated a course of treatment that would work towards remedying my condition.

I have since undergone an ultrasound scan, and this just served to confirm the physiotherapist’s opinion.

I have had a second consultation and am already experiencing the benefits of my treatment.

I have been given an appointment for 4 weeks hence but am already convinced that I will be cancelling as my shoulder will be back to normal...!

I would like to thank you for the treatment that I have received.

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Responses

Response from Long Eaton Health Centre 5 years ago
Long Eaton Health Centre

Submitted on 16/10/2018 at 10:21
Published on nhs.uk at 11:06

Thank you for taking the time to share your recent experiences in relation to the care you have received from the Physiotherapy Outpatients team at Long Eaton Health Centre.

We are pleased to hear that you received good quality treatment appropriate to your needs, that you were greeted by caring, compassionate and professional staff and that they also gave reassurance about any follow up appointments you may have.

We continually strive to deliver the best possible individual care to our patients and feel privileged that you have taken the time to feed back to us.

I will be sure to pass on your comments to the team.

With many thanks

Chrissy Fairey

Patient Experience Information Officer

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