"Excema Clinic"

In October 2018 I had an appointment at the skin clinic for a follow up on excema which was diagnosed in May. I did arrive early for an 11. 15 appointment, however by 11. 45 I asked how long the wait would be. I was told the Dr was running 40 minutes behind schedule but no reason was given.

By 12. 15 I enquired again only to be told the same thing so I pointed out that it was running an hour late now, still no reason given. A few minutes later a receptionist told me I was second on the list and wouldn’t be too much longer, then a nurse told me a similar thing but could offer no reason for the delay when I asked. Two further nurses and a receptionist spoke to me but could offer no further information.

At 12. 40 The Dr called my name, and did offer an apology for the delay but when I said I felt the waiting time was unacceptable the response was that they had been going as fast as they could! What they didn’t know was that I had heard another Dr asking for them earlier and she was told my Dr was in the café. With so many patents waiting was that appropriate?

During my consultation, which lasted 2 minutes the Dr's manner was less than pleasant and after telling me to continue what I was doing I was dismissed and I mean dismissed not knowing whether I was to get a further appointment or that was it! I did write a complaint there and then but needless to say I have heard nothing. I was extremely frustrated, angry and upset to be at a hospital for a skin condition, wait for 2 hours, then leave no further forward. The NHS is stretched and I appreciate that but a skin condition, would the Dr be called away for a serious emergency and if they were should out patients not be given the courtesy to be told? All in all it was an awful experience. I had a much better experience with the registrar in May.