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Congratulations to A&E and suggestion for ...

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"Congratulations to A&E and suggestion for ..."

About: Frimley Health NHS Foundation Trust

Thanks to team who looked after concern identified by GP for information on potential heart problem during visit starting at circa 11.00 on 9th October - prompt, comforting and excellent communications regarding what was being done and when results might be known - Excellent.

As a suggestion, would suggest that all patients are specifically asked for feedback on these items as part of their hospital release process - don't just leave it for people to find and to complete this web-site.

Believe that currently, this essential element of patient care is not evaluated, which seems very strange given high profile given when deficiencies of this nature are identified in the NHS

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Responses

Response from Frimley Health NHS Foundation Trust 5 years ago
Frimley Health NHS Foundation Trust

Submitted on 16/10/2018 at 07:39
Published on nhs.uk at 10:06

Hi Clive

Thank you for your feedback, it's very much appreciated.

We do conduct the 'FFT' (Friends and Family Test) survey following most visits to the hospital, I apologise if you were not provided with a FFT card to complete as it's a very valuable tool to measure our performance and subsequently reward our staff!

Kind regards,

Kathy Friend

Patient Experience Officer

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