This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"ENT referral"

About: General practices in Lanarkshire University Hospital Monklands / Ear, Nose & Throat (Ward 9)

(as the patient),

I would just like to express my disappointment at the steps I am having to go through to have a severe issue dealt with.

A month ago I asked my GP for an ENT referral due to a low frequency humming sound in my left ear. Despite not suffering from hearing loss, my GP also said they would refer me for a hearing test, however this was simply something they offered as an extra test, just in case. 

After contacting the referral management team today I was told that - unbeknownst to me - my ENT appointment has been merged with an audiologist appointment wherein I will be given some questions and a general hearing assessment, before a decision is made whether or not to refer me to an ENT. Furthermore, this initial appointment could take 15 weeks, followed by another wait for a follow up. 

Since requesting a referral my condition has become significantly worse, to the extent I have an overwhelming sound in my ear all throughout the day. This is making it difficult to sleep and concentrate, and is causing me a great deal of distress. It is affecting my mental health. 

I understand that waiting lists can be long and that there may be people with similar or worse afflictions than myself, however I do not feel that my specific concerns and issues have been taken into account. I do not believe I am suffering from any form of hearing loss. This is not my issue and a referral was only put through as a 'we may as well...' situation. The thought of having to wait 15 weeks for a quick hearing test, before being told to wait longer until someone can address my actual issue is extremely distressing. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 5 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire
Submitted on 18/10/2018 at 09:34
Published on Care Opinion at 09:35


picture of Laura Jack

Dear User1919,


Thanks for getting in touch, although it sounds as though your going through a really hard time.

From you description of what is happening and in particular the deterioration in terms of the condition of your ear, I wonder if it would be possible to return or link in with your GP to see what can be done to assist.


Would it be possible for you to contact us at the email address below or phone number and we can help make contact with the practice manager to see how we can help at all.

I look forward to hearing from you.

Laura

Email: patientaffairs.primarycare@lanarkshire.scot.nhs.uk

Tel: 01698 858 321

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by User1919 (the patient)

Thank you very much for the help, support and information you have provided. It's very much appreciated.

Opinions
Next Response j
Previous Response k