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Care Opinion

A6

Story from nhs.uk

"A6"

About: Wythenshawe Hospital

My Husband was admitted on Sun 30/09/2018 next morning he had an Operation for a Perforated Bowel which the Surgeon found a Large Absess he had to take some of the Bowel away plus he found a Tumour, since then the Care by the nurses has been terrible, he has a Morphine Patch but has Oralmorph on request but when he requires this in a morning it’s takes 4 hours or more after him asking for it, he is awake very early because of the pain and when he asked for a drink of tea it very often does not arrive, it seems that everything you ask for on this ward is “ in a minute “ then it takes hours. We both understand they are busy but when you see Sedexho staff sharing phone photos when he has asked for a drink it makes me wonder why they are there. All this has made my Husband very depressed which we could both do without as this is a very worrisome condition we are both facing, he is actually saying now that he will discharge his self which I worry about.

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Responses

Response from Manchester University NHS Foundation Trust 5 years ago
Manchester University NHS Foundation Trust

Submitted on 31/10/2018 at 15:41
Published on Care Opinion on 01/11/2018 at 11:05

Many Thanks for your feedback. We were very sorry to receive your comments and concerns via the NHS website about your experiences at Wythenshawe Hospital.

Your experience has been fed back to the team and again I would like to sincerely apologise for yours and your husband's experience.

It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. It is important to us that patients are not left in pain and we are sorry for your husband's experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO18/0183 they will be able to discuss this with you.
Response from Wythenshawe Hospital 5 years ago
Wythenshawe Hospital

Submitted on 28/01/2019 at 16:50
Published on nhs.uk at 17:06

Many Thanks for your feedback and please accept our apologies for the delay in responding to you, unfortunately we have identified an issue with the NHS website and the responses we are providing online which has caused a significant delay in responses being uploaded.

We were very sorry to receive your comments and concerns via the NHS website about your experiences at Wythenshawe Hospital. Your experience has been fed back to the team and again I would like to sincerely apologise for yours and your husband's experience.

It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. It is important to us that patients are not left in pain and we are sorry for your husband's experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO18/0183 they will be able to discuss this with you.

The Patient Experience Team

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