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"Struggling under pressure"

About: New Pond Row Surgery

Considering pretty much all surgeries/doctors are struggling with very high demand, it’s an unforgivable position for all of us to be in (especially those with serious problems (s)he may or may not be aware of, and unfortunately leading preventable death). It really is down to the government to make better investments, and more patients to look after themselves better.

I moved in the area at the beginning of the this year, Pond Row Surgery was just around the corner so it made sense to register with this one. Since then, mostly very good service. Had a rash treated successfully, had a cyst removed successfully and had a couple blood tests done, the doctors and nurses were always very good with me.

However I did feel rushed at times, and recently I was unable to book an appointment on two occasions to see the GP.

Overall I am pretty satisfied with the surgery, so I see no reason to change. If others are struggling to get appointments, this is unacceptable. The fault lies with the government, not forgetting the demand is growing as well!

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Responses

Response from New Pond Row Surgery 5 years ago
New Pond Row Surgery
Submitted on 15/10/2018 at 10:30
Published on nhs.uk at 11:06


Dear patient - Thank you for your feedback, we are always endeavouring to improve our service and whilst I do not wish to enter into a political debate, I do agree with your comments - unfortunately all of our publically funded services are under huge financial pressures currently.

For your information an advertisement is soon to be placed in the Lancing Herald inviting members of the public to a meeting together with GPs to discuss the way forward with regard to the future of GP practices in our area.

Posters advertising this event will be displayed in the surgery - as well as on our website - I do hope you are able to attend and voice your opinion.

Thank you

Debbie Lawton - practice manager

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