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The Centre is closed caused unnecessary cost...

Story from nhs.uk

"The Centre is closed caused unnecessary cost..."

About: Eastbourne Station Health Centre

My wife had an allergic reaction to antibiotics she was given the night before. So we travelled down to the centre and parked paying £5.10 only to find that the medical centre is shut and has been since mid September. Yet when we checked on the website it shows opening times.

We rang 111 and they were not aware of the centre closure, they advised us to go to A&E. The Website needs an overhaul as the only reference to closure is in latest news. All the times of opening are still in place. The notice in the latest news needs to be spell checked.

We went to A & E and doctor prescribed new antibiotics and a new epi pen. At the pharmacy they would not provide an epic pen as the doctor had prescribed one that they could not issue due to cost so we should go back to the doctors and get a new prescription. £3.20 PARKING at the hospital again. This could have ended very badly with all the delays, fortunately my wife is recovering.

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Responses

Response from Eastbourne Station Health Centre 5 years ago
Eastbourne Station Health Centre

Submitted on 01/11/2018 at 12:52
Published on nhs.uk at 13:06

Thank you for taking the time to give feedback. We are sorry to hear of your experience and that you did not find the website message helpful.

We value all comments from patients to help us review and improve our service. We have reviewed the message on our health centre’s webpage, which does confirm it has the latest information on the closure. We can assure you that we informed the local NHS111 provider of the centre closure and I’m sorry to hear that you were not provided with the correct information. I’m sorry to hear that you didn’t receive the treatment you would have liked at A&E, and would encourage you to contact the hospital directly if you would like further explanation regarding your experience there. We are pleased to hear your wife is recovering.

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