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"Good experience"

About: Marie Stopes International Essex Centre

I arrived at the clinic for a surgical abortion at 10 weeks. I didn’t have to wait long and it all seemed to happen quite quickly, I was out in just under 2 hours.

Firstly I was called to give my consent, this nurse was very matter of fact and not all that friendly and caring but perhaps she just wanted to get the job done. I then went to another waiting room to be called to go up to the theatre, here I only waiting 5/10 mins. I got called and went upstairs where I went to a changing room to get ready, I then very quickly got called in to theatre. As I entered the room it was a bit daunting as there were 6/7 different people in there but I got introduced to them all. I was asked to lay on the bed and I had such a lovely nurse hold my hand and talk so nicely to me, trying to distract me whilst the cannula was inserted. She made me feel so at ease in such a horrible situation. I was then very shortly feeling sleepy and then the next minute I was woken up sitting in the recovery room - no recollection of what happened in theatre of how I got to the recovery room. I was given some tablets (I wasn’t told what they were), drink and biscuits and within about 10 minutes asked to get dressed. I then had my blood pressure taken and the cannula removed and then it was time to go.

If I had know how the experience would go then I wouldn’t have been nervous at all, pleasant experience for a horrible situation.

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Responses

Response from Marie Stopes International Essex Centre 5 years ago
Marie Stopes International Essex Centre
Submitted on 16/11/2018 at 16:16
Published on nhs.uk at 17:06


Thank you for taking the time to give such a lovely feedback. I will forward to the manager and team in the clinic. It’s good for team morale to know that their hard work is appreciated. At MSI we take pride in providing all clients with the highest quality of service and care.

I am sure your comments will be most helpful to others who might find themselves in the same situation. We wish you all the very best from Marie Stopes UK.

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