"The worst hospital experience, never felt so..."

I just had surgery at Lewisham Hospital on the 09/10/18.

A week ago, I had a pre-assement with a nurse, where we discussed that I should stay overnight because hopsital policy on general anaesthetic surgery and the fact I live alone. I honestly would have prefered not to stay overnight and try to get out of it, but she insisted and at the end it was either that or no surgery at all. I couldn't get someone to stay overnight at mine at this point.

Anyway, the day of the surgery, when I checkied in, I was very suprised when I was told that I wasn't booked for an overnight, only because they made a big deal about the fact that I couldn't stay alone after the surgery. So the nurse decided to go check and came back to tell me that I was in fact booked for an overnight. So I thought everything is ok now, i can just try to relax before my ENT surgery.

So, the surgery happens and I am now in the recovery room, I am just waking up and a nurse starts to ask me if I'm ok and who is coming to pick me up, so I replied noone, I am staying overnight. She then says no; you are going now and someone needs to pick you up, then she "checks" the paperwork, and calls another nurse in and they both tell me I am going home. Bare in mind, at this point I just woke up and I don't have my stuff with me obviously, so i can't call anyone.

So I am trying to explain that I am booked for an overnight and I can't get anyone at short notice to pick me up. The first nurse says to me, in a very condescending manner; surely you must have a friend...... that really was mean.....

Luckily, (and I can't emphasis how lucky I felt at this point, because I couldn't even speak properly, I just had anaesthetic on my face because I was having nose surgery...) at this point the nurse i saw when i checked in walks in and I asked her to explain to them.

10 mins later, a third nurse comes to me and talks to me like I was a moron and tells me that there is no bed for me and I should really be going home.

At this point i got pissed, and told them that if they really wanted me to go home I would, I'll even sign a discharge. She then try to calm me down and says that there is mistake and they will find me a bed.

I felt so bullied, I kept hearing them talking to each other, saying there are no bed, and they are calling the bed manager and she can't find a bed, and how they are short on beds etc....... It was the worst experience I have ever had. I felt so vulnerable and got very upset. A senior staff had to come in, because I asked to be discharged at that point and she had to reassure me that there is bed for me and everything is fine.

I am not a good writer so I can't make you feel how bad I felt at that point, but thoses nurses should be ashamed, they are supposed to be caring for people, not making them feel uncomfortable and unwelcome.