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Excellent Care. Went the extra mile

Story from nhs.uk

"Excellent Care. Went the extra mile"

About: Conquest Hospital / Accident and emergency

I visited the Conquest today having been advised by a physiotherapist at my initial assessment appointment that there were some concerns about my neck following an RTA in August, & that I should be seen in A and E.

I was seen by triage within ten minutes of my arrival, and by an emergency doctor within 35 minutes of my arrival.

He examined my neck and advised an X Ray. After 20 minutes or so he asked me to speak with him again. He had spoken to radiology and discussed that an X Ray wouldn't really show very much and that an MRI would be needed and he'd do an urgent referral.

As I was leaving the hospital the radiographer and doctor called me back in to say that they'd been able to fit me in for an MRI tomorrow.

The care and help that I was given were second to none. The department went above and beyond and my mind has been put at rest that I will now receive the right treatment. Thank you all so much. I am proud of the NHS.

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Responses

Response from Conquest Hospital 5 years ago
Conquest Hospital

Submitted on 15/10/2018 at 11:15
Published on nhs.uk at 12:06

Thank you for taking the time to leave us such lovely feedback following your recent attendance to the Emergency Department at Conquest Hospital; we do appreciate it. First and foremost, we hope the MRI appointment went ahead as planned, and that the results will be available soon so that any further onward referrals or treatment can be arranged for you. We also hope that whilst this may take a little bit of time, you are not in too much discomfort and pain and are otherwise well in your health. The Trust works hard to ensure a high standard of care is provided to all patients, and so we are very pleased to read this was your experience in a department that can often be exceptionally busy, and you were so promptly seen by professional, caring members of staff.

We will ensure your feedback is shared with the staff of the Emergency Department, as they will be delighted to read how much you valued the care they gave. We also wish you the very best in your ongoing care pathway, and for good health in the future.

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