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"Thrown of list because I cannot get to other..."

About: St James's University Hospital

I was sent an appointment to see a Dr at 9 am in Middleton. I live in Moortown and pass 2 hospitals on the way to Middleton. I cannot get there. So I cancelled the appointment on line and explained why. A week before the appointment date I received a text asking if I was still attendending I replied and said no I had already cancelled it as I cannot get to Middleton. I then received a 2nd appointment for 9:30am again at Middleton. So this time I rang only to find the lines are only open 8:30-4:45 Monday to Friday. No good when you work 8 am - 5 pm. So I waited till my day off ( I work a 2 week rota ) I then rang after 20 minutes I was put through to someone, I explained what had happened and he made me another appointment at St James. Great I thought. Got home from work tonight to find a letter telling me because I have cancelled 2 appointments they have taken me off the list and referred me back to the G p. It was the optician that referred me. I think this is totally disgusting. Is this a way to keep NHS list down. The only problem was where the appointments were not the day or times.

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Responses

Response from Leeds Teaching Hospitals NHS Trust 5 years ago
Submitted on 05/12/2018 at 14:57
Published on Care Opinion at 21:45


Thank you for taking the time to write to us.

I am very sorry to hear about the problems you have faced with your appointments and understand that this must have been a very worrying time for you.

We would be happy to look into the matters you have raised, however, there is not enough information included in your post for us to investigate further, I would therefore ask that you contact our Trust’s Patient Advise and Liaison Service (PALS).

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

kindest regards

Rosie

Senior Nurse

Patient Experience

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