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Flu Vaccination for over 65s

Story from nhs.uk

"Flu Vaccination for over 65s"

About: Thornton Heath Health Centre

I telephoned the surgery last week to make an appointment for myself and my almost 90 year old husband to have flu vaccinations.

I was told they didn't have the vaccine and I should go to Boots.

I managed to get an appointment at Boots for today but it was cancelled as they have no vaccine.

I telephoned the surgery again to be told they still had no vaccine and to try Superdrug.

I telephoned Superdrug to be told they didn't do the vaccination for over 65s.

I am amazed the sugery hasn't at least made provision for those with serious health problems (my husband suffers from serous heart failure).

Surely the NHS should have this vaccine before local pharmacies.

I finally managed to get an appointment at Boots in Coulsdon for the vaccinations next week as they weren't expecting any fresh supplies until then.

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Responses

Response from Thornton Heath Health Centre 5 years ago
Thornton Heath Health Centre

Submitted on 07/03/2019 at 12:22
Published on nhs.uk at 13:07

Dear Patient,

I'm sorry that you had trouble getting the correct vaccination for yourself and your husband.

A lot of practices in London had trouble sourcing the correct vaccine from suppliers as unlike previous years there were new vaccines that needed to be administered to different cohort of patients. This caused confusion amongst many practices and unfortunately pharmacies had better access to vaccines than most practices nationwide which did not help.

We hope to have a more streamlined process for this up and coming flu season and please do accept my apologies that you were inconvenienced last year.

Going forward if you do experience any issues getting vaccinated please contact me on: croccg.thmp@nhs.net or call me at the Practice.

Kind Regards

Practice Manager

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