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"Lovely, modern hospital... shame about the doctor!"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

I visited QE2 for the first time today. I was surprised at how modern, clean and spacious the building was, especially in comparison with the rest of my treatment at Lister. Parking was easy and so was finding the right reception desk. The clinic wasn’t too busy and I was seen impressively fast. The reception staff were polite and helpful as was the nurse I dealt with. The doctor, however, was unbelievably rude. I was asked to solve maths questions (working out percentages), but was unable to answer the doctor immediately (it’s been many years since school!) - so he sighed and rolled his eyes at me. I found his entire consultation really unprofessional and I felt as though he was trying to make me look stupid. Not the conduct I’d expect.

Despite this, I imagine that he is not a representation of the entire team and I would still be likely to recommend QE2 based on the other positive aspects of my visit.

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Responses

Response from Queen Elizabeth I I Hospital 5 years ago
Queen Elizabeth I I Hospital
Submitted on 11/10/2018 at 12:24
Published on nhs.uk at 13:06


Thank you for your review. Whilst your overall experience of the hospital was positive, we're sorry to hear about the issues you had with the doctor that saw you and we would like to hear more about it. If you're happy to provide us with more detail, do email generalenquiries.enh-tr@nhs.net and we can share it with the relevant team.

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