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my daughters visit to a and e

Story from nhs.uk

"my daughters visit to a and e"

About: East Lancashire Hospitals NHS Trust

my daughter visited your a and e last week having trapped her hand in a car door she was told after her x ray she had two broken knuckles all she recieved in a form off treatment was two pieces off tape with some cotton wool in the middle at the least she should have been put in some kind off splint.you are celebrating 70 years off the nhs maybe you should concentrate on treating your patients profesionally and with care you should be ashamed off yourselves for the way you treat her she had not been drinking or is she a malingerer she works and pays her taxes so she should expect a better service than what you gave her.

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Response from East Lancashire Hospitals NHS Trust 5 years ago
East Lancashire Hospitals NHS Trust

Submitted on 11/10/2018 at 12:05
Published on nhs.uk at 13:06

Thank you for taking the time to share your experience on NHS Choices about your daughter's visit to the Emergency Department last week after trapping her hand in the car door.

I am sorry to hear of your daughter's recent experience and will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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