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I want to let her know just how important she was to us

Posted By HospMan

"I want to let her know just how important she was to us"

About: Royal Cornwall Hospital (Treliske) / Emergency Department South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as other),

A few nights ago my wife suffered a panic attack. She'd received some bad medical news earlier in the day, and was woken up feeling very anxious and unable to calm down. We called 111 who calmly took her symptoms and information. They decided to dispatch an ambulance, which was with us within about 20 minutes. The paramedics were incredibly calm and supportive, explaining what they were doing and why throughout their check up. 

They felt it was necessary to refer us to the out of hours care service, more for piece of mind for my wife than anything else, and they made contact on our behalf. We received an appointment within two hours. 

We attended the out of hours care unit at Royal Cornwall Hospital and were seen almost immediately by the nurse practitioner on duty. She examined my wife calmly, thoroughly and confidently and explained everything she knew and also everything she didn't know regarding my wife's issue.

I wanted to write this story to specifically single out this nurse practitioner for how invaluable her care was for my wife. We only saw her for about 15 minutes at 3 in the morning, but she was so kind and helpful and really saw to putting my wife's mind at ease. 

She did introduce herself to us but it was a fraught time and sadly her name escapes me now. If there's any way to let her know just how important she was to us that night, I would like use it. 

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Responses

Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 5 years ago
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 22/10/2018 at 17:04
Published on Care Opinion at 17:47

Dear 'Hospman'

Thank you for your kind comments and for taking the trouble to post on this website your feedback regarding our Emergency Care Practitioner. I am pleased that she was able to reassure and relieve some of your wife's anxiety in what sounds like a distressing situation.

I haven't managed to find out who exactly this was, so I will send your comments onto all of my staff in the hope that someone will recognise the situation and be able to appreciate the difference that they made to you both and to your hospital experience.


Kind Regards

Jane

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Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 24/10/2018 at 13:47
Published on Care Opinion at 13:48

Dear HospMan,

Thank you for taking the time to share your story and I hope your wife is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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