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I felt very well looked after

Posted By SECRET SHOPPER

"I felt very well looked after"

About: Forth Valley Royal Hospital / Accident & emergency

(as a service user),

On arrival in Emergency Department, I met the Receptionist who acknowledged me and took my details.

I was triaged very quickly and was given a full explanation of what would happen next.

The auxillary nurse Lindsay, I think, took me into a room for an ECG and she was very pleasant and professional and came back to let me know the next steps.

I was then taken through to trolleys, where I was seen by all the relevant personnel and everyone involved in my care took a lot of time to check I understood what wa happening.  I felt very well looked after and all staff were very helpful, I didn't get all the names, but Mia was one of the nurses. 

I was discharged home reassured that all was well, with advice re follow-up should it be necessary.

Thank you to everyone on shift.

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Responses

Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley 5 years ago
Glynis Fotheringham
Senior Charge Nurse , Emergency Department FVRH and MIU in SCH,
ForthValley

I am responsible for the day to day running of the Emergency Department and MIU in SCH

Submitted on 12/10/2018 at 15:52
Published on Care Opinion at 16:10

Dear Secret shopper,

I am pleased to hear you had a positive experience within our department. Many thanks for taking the time to post about your experience, I will make sure this is shared with the staff, in particular the ones you have mentioned.

I hope you are now on the mend.

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