"Dissapointed with the referral to a scan"

I have booked in an appointment for my son back in September as i have discovered a lump in his abdomen. Went to see a doctor and was told it's just a gland that is swollen due to some infection in his body. The obvious suggestion to let it go back by itself in a couple of weeks and then come back if no change.

I have returned with him a month later, as the lump was still there and was getting worried. The doctor said she will refer him for a scan as a matter of emergency. 1 week after this appointment and i call the GP to check when is my son's appointment due for a scan, and i was told the referral was sent and i have to wait for them to contact me with the available appointments. Another weeks' gone by and today i go the the GP to check again and they gave me the number for where the referral was made. When i call the reception at BRI and asked to speak at radiology to find out when my son has got the appointment for, i was told that the referral was made only last Friday (which is 10 days after the appointment with the GP!!!!!!!!!!). If it takes 10 days to send a referral as a matter of emergency i don't want to know what it would have been in normal conditions. This is outrageous. I want to know who is responsible if something happens to my son, from the time i have requested a scan until he is actually due for this scan!!!!