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Brilliant Memory Assessment Service

Posted By pavokb87

"Brilliant Memory Assessment Service"

About: Somerset NHS Foundation Trust / Older people's community mental health

(as a service user),

I went to the Memory Assessment Service in Bridgwater accompanied by my friend. We both thought it was a brilliant place.

When your memory starts failing you do feel rather adrift and start to lose confidence. From the moment we walked in we were made to feel very welcome and worthy of being there.

The assessment itself was more like having a chat with friends, the young lady understood my problems without judging me, she was patient and fun, I was not rushed and the whole time was filled with laughter.

My friend commented on how impressed he was with the Assessment unit, how polite and welcoming everyone was and whilst being relaxed it was also efficiently run.

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Responses

Response from Emma Davey, Director of Patient Experience and Engagement, Somerset NHS Foundation Trust 5 years ago
Emma Davey
Director of Patient Experience and Engagement,
Somerset NHS Foundation Trust

Submitted on 10/10/2018 at 10:44
Published on Care Opinion at 11:23

picture of Emma Davey

Dear pavokb87,

Thank you so much for your lovely feedback and for taking the time to let us know about your experience.

I have shared your feedback with Helen, our service manager who was really pleased to receive this feedback and said that we appreciate that this could have been a stressful time for you attending our clinic for the first time and we are reassured to read that your experience of the memory service was very positive and that both you and your friend were made to feel so welcome and relaxed which is so important to us as a service. Helen will also share your comments to the nurse and the rest of the team - it will make their day!

Thank you again.

Emma

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