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4 answer machine messages NO CALL BACK!!

Story from nhs.uk

"4 answer machine messages NO CALL BACK!!"

About: Rotherham Hospital / Ear, Nose and Throat

My son has been under ENT for years and towards the end of last year we could not keep an appt and needed to change it ! Unfortunately it was months waiting and my sons hearing was getting worse. The secretary returned NO calls and im still waiting. Apparently my child has now been removed from the clinic!!!!!!!!!!! We had to return back to our GP to then be sent to Sheffield childrens hospital. We had to wait further weeks for an appointment.

We had the devastating news friday my son is completely deaf in one ear!

Shame on you Rotherham ENT for not answering patients answer messages to book appt!!

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 5 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 19/10/2018 at 08:41
Published on Care Opinion at 09:59

Dear Anonymous

My name is Samantha, Head of Patient Experience at the Hospital. I was sorry to read of your experience. It is always our intention to provide the best service possible and as such disappointing when the services falls below the expectations of our patients. Should you wish to discuss this matter further in order that we may help you please contact the Patient Experience team on 01709 424461, alternatively you can email the team at the following address, yourexperience@rothgen.nhs.uk.

Kindest regards

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