This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I was made to wait for a simple procedure"

About: Locala Community Partnerships CIC / Breastfeeding Support

(as a parent/guardian),

After my newborn son lost a lot of his birth weight, I was pointed in the direction of the baby cafe at Huddersfield. At first the support provided was excellent by the Health Visitor. I saw a lactation consultant as they believe my son was tongue tied. I was advised that they couldn’t cut it as it wasn’t ready. This went on for 5 weeks where I attended the cafe every week even after a c section when leaving the house was difficult to be told the same thing weekly. When my son was 6 weeks old I’d had enough and booked a private second opinion. They don’t understand why my sons tongue tie was left so long. This has resulted in not only me needing to pay private but also been in a lot of pain feeding my son unnecessarily. I think making a mum wait for such a simple procedure is disgraceful and no wonder there is a huge reduction in breastfeeding mums. 

I would also like to comment on how disorganised and unapproachable I have found one of the volunteers. I find them very rude especially to new people coming to the cafe.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Emma Boyes, Engagement and Inclusion Manager, Living Well Business Unit, Locala 5 years ago
Emma Boyes
Engagement and Inclusion Manager, Living Well Business Unit,
Locala

My role at Locala is to listen to service users and understand how it feels to use our services. I report back to services and managers. I support to make change where needed. I really enjoy my job. Making a difference is important to me!

Submitted on 15/10/2018 at 10:37
Published on Care Opinion at 12:15


picture of Emma Boyes

Hello

Thank you for taking the time to share your experiences with us. It would be helpful for me to gather some additional details which will allow us to investigate further. If you are happy to share these details please email emma.boyes@locala.org.uk. If you would send your contact details I will give you a ring to discuss further. Locala are committed to listening and learning from all feedback and experiences.

Emma

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by TongueTiedSon (a parent/guardian)

Thanks Emma. I have sent you an email.

Many Thanks

TongueTiedSon

Opinions
Next Response j
Previous Response k