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"Ent doctor was very rude"

About: Essex County Hospital / Ear, Nose and Throat

I had severe swelling of throat painful ear and and massive migraine. I was checked out by ipswich hospital and was given liquid form antibiotics. And due to my ear issue my hearing impaired. All I heard was oncall ent doctor in colchester has been informed and all I have to do is give my name as front office of a&e. I drove to colchester gave my name. And then was taken to waiting room to have blood tests done. I saw a doctor come to the ward and she appeared unhappy and wanted to know why am I here. I explained my illness and also explained due to the pain and swelling I haven't had any food or fluids in two days and doctor did not seem interested in what I had to say instead kept hammering on about I should drink fluids little and often. After seeing how rude she is being I thought its best to go home and wait for my g.p as I can speak to him rather than being spoken down and belittled as if I was wasting this doctors time. I have a eating disorder and anxiety does not help the situation. After seeing I will not accept her view without listening to mine all she kept saying is she must admit me. I felt so unwelcome and on edge with my anxiety after the way she spoke to me I felt as I had no other choice but to refuse. I was tempted a while back seeing the way she was talking and telling me off and being rude to just get up and walk away drive home.but I did not want to come across rude or creat a scene. I was truly disappointed at the service I received it was not needed nor nice atmosphere. I am very tempted to contact cqc over my treatment. I still feel traumatised thinking what did I do to deserve such behaviour.

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Responses

Response from Essex County Hospital 5 years ago
Essex County Hospital
Submitted on 08/10/2018 at 11:13
Published on nhs.uk at 12:06


Thank you for taking the time to leave your comments regarding your recent treatment, I am sorry that your experience was not as expected and if this caused you any inconvenience. We would like to look into this further but need further information. Could you please give our Complaints team a call on 01206 742881 at your convenience. Many thanks Steve Bruce - Patient Experience Team

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