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Care Opinion

Sepsis

Posted By Biker guy

"Sepsis"

About: Victoria Hospital / Neurology

(as a relative),

When my wife became unwell over a year ago, I had no idea what was to come. After going down to A & E for what we thought was a routine check. She went from a normal person to someone who was not conscious and thrashing about like a scene from the Exorcist. And after a couple of days she got worse and appeared to go into some kind of coma. She was rushed into ICU and i feared the worst. Life support machines kept her alive and I struggled to take it all in. We have no family around us and if it wasn't for the support i received from the ICU staff, i don't know how i would have coped. My wife remained unconscious for over 4 weeks and the doctors did not know during this time what was actually wrong with her. I couldn't eat, sleep or go to work. My wife was in hospital over 2 months and we received various different opinions of what had caused her to become so unwell. Eventually i was told that sepsis caused all the various conditions i witnessed, lack of breathing, brain not working properly, delirium etc. It was a very scary time.

My wife's care was a bit of a roller coaster ride, starting off poor, then brilliant and then poor again. We also received aftercare when my wife was well enough to come home, Inspire was a scheme set up to discuss the treatment received and regular checks to monitor her progress. This was first class , i hope this scheme becomes something the NHS can make available to everyone. When something like this happens to you, it can turn your life upside down overnight, thank you to all the hard working staff who gave so much time and patience when dealing with my wife's care.             

Reception

Reception


Environment

Environment


Staff attitude

Staff attitude


Team work

Team work


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Responses

Response from Donna Hughes, Head Person Centred Care, Patient Relations, NHS Fife 5 years ago
Donna Hughes
Head Person Centred Care, Patient Relations,
NHS Fife

Submitted on 16/10/2018 at 09:39
Published on Care Opinion at 12:08

picture of Donna Hughes

Dear Biker guy

Thank you for taking the time to share your experience with us. I was sorry to read how unwell your wife was and appreciate how scary this must have been for you both. I hope she is well and making a full recovery.

It is rewarding when staff are acknowledged for their hard work and I was please to read your wife's care was brilliant at times however, I also note there were times when her care could have been better. I would like to offer assurance that we value your feedback and would aim to use it to improve our service. If you would like us to review any areas of the care delivered to your wife, or would like to give me more information please get in touch.

I can be contacted on 01383 623623 Ext 28069.

Best Wishes

Donna

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Update posted by Biker guy (a relative)

Thanks Donna .

Having attended many sessions with the inspire team I'm sure my feedback will be in the system somewhere. When my wife was unconscious in a normal ward and was fitting. This in my opinion was when she should have had more attention. If im being fair. Once you leave ICU . It will always feel like a step down in care level. When she was in high dependency I visited her often to find the bed soiled. Her temp up but no fan switched on. She couldn't speak. And needed her glasses to see. Nobody was taking care of any of that. Just a bit disappointing. Thanks for getting back to me though. It's appreciated.

Response from Carol Slater, Senior Charge Nurse, MHDU Emergency Care, NHS Fife 5 years ago
Carol Slater
Senior Charge Nurse, MHDU Emergency Care,
NHS Fife

Submitted on 18/10/2018 at 10:25
Published on Care Opinion at 10:57

picture of Carol Slater

I am so sorry that the care your wife received was not to the standard that I would have expected her to receive.If you wish me to look into the details I would be more than happy for you to contact me on 01592643355 EXT 20029

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Response from Colette Ross, Charge Nurse, Intensive Care Unit, NHS Fife 5 years ago
Colette Ross
Charge Nurse, Intensive Care Unit,
NHS Fife

Submitted on 22/10/2018 at 15:48
Published on Care Opinion at 17:44

picture of Colette Ross

Hi Biker Guy,

Thank you so much for taking the time to give us your feedback.

I am pleased you found InS:PIRE ( Intensive Care Syndrome: Promote Independence and Return to Employment ) to be of benefit to you both. As you know this aftercare has only recently been available in Fife as a funded project. We are working hard to ensure we can continue this service for all eligible ICU patients. Feedback from yourself is invaluable in this process. I will pass on your kind words to the ICU staff regarding the support you received.

I note replies from my colleagues above and hope that they are of some benefit.

Thank you again for taking the time to respond on Care Opinion

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