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Very good prompt service

Story from nhs.uk

"Very good prompt service"

About: Sevenoaks Hospital

On Tuesday I fell on concrete, twisting my knee and ankle which were crushed under me.

We were south of Tunbridge Wells, so went to their A&E which had a three hour waiting time, but as were visiting cousins in Sevenoaks, we went on to their house and my husband's cousin took me to your unit.

This was at 3.30pm, and we were seen within five minutes: then a short wait to have the injury assessed, no wait at all for the four x-rays which were needed, and a longer wait - understandably - while my and other people's x-rays were interpreted.

Then I was shown my x-rays on a screen and they were explained to me, and lastly my ankle and knee were strapped and I was given clear advice for how to deal with pain and so on.

I could not have hoped for a better environment, staff, attitude and care.

I'm 74 years old but was treated as a normal adult, with no patronising language!

Thank you very much for all of this..

Please let me know if you have a charity to which I can make a donation to show my gratitude.

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Responses

Response from Sevenoaks Hospital 5 years ago
Sevenoaks Hospital

Submitted on 08/10/2018 at 08:46
Published on nhs.uk at 09:05

Dear Annette

We are delighted that you had such a good experience in Sevenoaks Minor Injuries Unit. It is good that you were seen promptly and given all the care you needed by staff who treated you as an individual.

If you wish to make a donation, the name of our registered charity is 'i care'. All the information you need is on our website

https://www.kentcht.nhs.uk/about-us/our-charity/how-to-donate/

There are various options available:

Online: The easiest way to donate is online via our JustGiving page. You can specify exactly how much you want to donate, from as little as £2.

Unless you tell us otherwise, your donation will go into i care’s umbrella fund and will be spent where it is most needed.

By text: All you have to do is text KCHT16, plus your amount of either £1, £2, £3, £4, £5 or £10, to 70070.

By cheque: Write a cheque to Kent Community Health Charitable Fund and post it to i care, Kent Community Health NHS Foundation Trust, The Oast, Unit D, Hermitage Court, Hermitage Lane, Maidstone ME16 9NT.

Don’t forget, we’ll need your full name and postal address so we can acknowledge your donation.

Best wishes

Patient Advice and Liaison Service (PALS)

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

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