This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Telephone calls not answered or calls hung up.

Story from nhs.uk

"Telephone calls not answered or calls hung up."

About: Pinderfields General Hospital / Older people's healthcare

Tried on 4 occasions today to call the ward. Once through the switchboard and 3 times directly in a bid to get an update on a relative. My call was returned to switchboard after 18 minutes and all my direct calls were hung up without a member of staff talking. I understand staff are busy but have tried at various points through the day.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pinderfields General Hospital 5 years ago
Pinderfields General Hospital

Submitted on 08/10/2018 at 09:00
Published on nhs.uk at 09:05

Thank you for taking the time to post your comments regarding your recent experience.

It is clear from you posting how frustrated you have been left feeling in trying to contact the Ward.

All of our Wards are extremely busy and staff do try and answer the telephone calls in a timely manner which, at busy times, can be a struggle.

However, if you have concerns regarding a relative/friend and are unable to get through to the Ward, please contact our PALS team (myh-tr.palsmidyorks@nhs.net) who will ask a member of the Ward to contact you.

I will pass on your concerns to the Ward Managers.

Thank you again

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k